We do not provide delivery service for any exchange or return item(s). All returned item(s) must be in good condition and all original packaging (including original tax invoice) must be in place for full refund to be issued.Frozen / Chilled products are not exchangeable / returnable due to food safety reasons.The item(s) will be inspected upon received.Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).We will require the original order invoice as proof of purchase from.All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).We will ONLY exchange item(s) due to past its Expiry Date / Damaged Condition Upon Delivery, Delivered of Wrong Item and/or Manufacturer's Defect Item.The Return, Exchange and Refund Policy described below only apply to online purchases made through Exchange & Return Policy All item(s) leaving for dispatch have been checked for quality and quantity accuracy. Pet parents are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd. If you would still like to opt for repacking, we charge $2 per bag repacked.
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